QA Solutions for recruitment CRM: Improving Speed, Quality, and Scalability

Ensuring Quality While Managing Cost and Talent Retention: Maintaining a skilled in-house QA team can be resource intensive. Challenges include high turnover rates, upskilling on evolving tools and frameworks, and justifying QA-related costs while still demonstrating ROI in terms of reduced defects and improved time-to-market.

Scaling QA Efforts to Match Accelerated Development Cycles: With the widespread adoption of Agile and DevOps, in-house QA teams often struggle to keep pace with rapid release schedules. Maintaining test coverage, ensuring test stability, and avoiding bottlenecks in CI/CD pipelines become significant concerns.

Managing Complexity While Ensuring Reliable System Validation: Testing reliability across multiple configurations and user scenarios requires advanced test strategies, robust automation frameworks, and continuous validation workflows.

The objective was to provide testing services for a recruitment-focused CRM system, specifically targeting defects identification, verification, and system testing for its core database engine.

Deliverables included:

• Results of defect identification and verification

• Overview system testing reports

• Recommendations for quality improvement

In addition, the team introduced an automated test program to further improve testing effectiveness and consistency.

A dedicated team of QA Project Managers, Team Leads, and Testers was formed to take over full testing responsibility. The engagement followed a SCRUM methodology with biweekly sprints.

Activities included:

• Participating in planning meetings to align on sprint goals

• Conducting acceptance testing for each new build

• Logging and tracking bugs via JIRA

• Performing system testing and regression testing over 5–6 sprint cycles

A knowledge transfer phase was included, where key QA personnel worked onsite with the client to define processes and testing strategy. An internal sizing model was also designed to better estimate and manage QA effort across the project.