Application Support

Shift your time and resources from application support to revenue-driving innovation

Up to 50% of the cost of a typical software development cycle gets spent on application support. And this leaves little left for R&D and innovation – the kinds of initiatives that truly drive your business forward. But that’s certainly not to say application support is unimportant. In fact, it’s critical to keeping your business running smoothly and helping ensure customer satisfaction.

The key to success lies in finding a trusted application support partner that can optimize application operation and provide ongoing monitoring and management services. This will help you reduce costs while ensuring maximum functionality and responsiveness of the applications your business depends on.

Experienced
Nearshore
Support

You need an experienced, nearshore application support provider

TEAM International provides flexible, 24/7 application support services that help you lower costs and improve application responsiveness. Our end-to-end support services include business and technical assessments, disaster recovery, cloud integration, as well as ongoing application monitoring and management. We also provide you with regular reports and data-driven insights into application performance that allow you to drive innovation and revenue growth.

Tangible Benefits for
Your Business

Achieve 96%+
application uptime

Resolve application incidents
in minutes, not days

Greatly reduce application
support costs

Free up your time to focus on
revenue driving initiatives

24/7 monitoring, every
day of the year

Nearshore support during
your working hours

End-To-End Application
Support Services

Our goal is to ensure your applications are fully aligned with the business needs, run smoothly around the clock, and are no longer a burden on your time and resources.
  • Assessment Services: We’ll conduct a thorough assessment of your IT environment and business goals to develop an effective solution that best supports your business needs while reducing costs, time, and risk.
  • Disaster Recovery Services: Using advanced technologies like geo-separation, asynchronous replication, and cloud integration, our fully managed service will protect and restore data in the cloud or data center to help you avoid costly disruptions.
  • Cloud Integration Services: A lack of resources and expertise is the number one challenge to cloud adoption. TEAM will help you reap the benefits of the cloud more quickly with our Secure Cloud Connect services.
  • Management Services: Whether you outsource your entire IT environment or just need to host specific applications, you’ll be supported by a dedicated project manager, certified engineers, system specialists, and senior architects to keeping your systems running smoothly, 24/7/365.
  • Monitoring and Remediation: TEAM provides onsite monitoring and remediation of issues within your core infrastructure before they impact your business.

Flexible Application
Support Plans

Up to 2

Monitoring and
maintenance of up
to 2 hosts or servers

20 hours

Full Stack Engineer
per month

10 hours

QA Engineer
per month

40 hours

DBA Engineer
per month

Services Included

  • Application performance alarms and notifications 24/7
  • Application architecture and design monthly review
  • Application performance monitoring
  • Database performance monitoring

Standard SLAs & Metrics

  • Application Incident L1 Initial Response: Under 15 minutes during business hours
  • Application Incident L1 Incident Resolution: Under 120 minutes during business hours.
  • Application Monthly Uptime: Over 96%

Deliverables

  • Monthly application architecture review document
  • Monthly database performance optimization recommendations document
  • Weekly application performance report
  • Weekly database performance report

Monthly Subscription Cost

USD $4,600

We’re here
to help!

Contact us now to discuss how TEAM can help empower innovation across your organization.