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TEAM International Helps Telecom Provider
Introduce New Business Capabilities

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The Client

ITC Service Group, Acquisition LLC is a full service provider of qualified personnel and managed services to the IT, Telecom and CATV industries for the planning, design, construction and maintenance of wireless and wireline communications networks worldwide. ITC offers single-source solutions for new market development, network expansion and network maintenance. In addition, ITC offers qualified personnel with all levels of expertise and experience who specialize in the implementation and operation of both wireless and wireline networks.

ITC - Case Study - TEAM International

Challenge

ITC had a need in developing a single tool for all business processes within the company – employees’ database, payroll processes, client management, projects / jobs creation and management as well as other features that will allow organizing the work in an efficient way and having all information required in one place.

Solution

After encountering a series of problems and poor service with other parties ITC has chosen TEAM International as a partner to perform project management, business analysis, development, QA and testing. After determining the root cause of migration issues, TEAM International development team analyzed the code base, modules, platform, database, QA processes and came up with the list of improvements. TEAM consultants created the backlog of features and instructions for extension of the application functionality

Result

TEAM delivered to the client a fully functioning system for everyday work, extending the functionality of existing enterprise systems and assisting ITC in addressing complex business challenges. TEAM helped ITC improve the processes and introduce new business capabilities by providing the high-quality service and delivering end product on budget in a timely manner.

Darin Burgstahler,
Director of Information Technology, ITC Service Group, Acquisition LLC

We engaged TEAM to help us complete a complex, cloud-based, web-oriented custom ERP built on a model-driven SOA architecture. The overall quality of work has been good as well as the system has been very stable in our Production environment. We attribute this to TEAM’s technical competence along with team’s commitment to test components thoroughly prior to Production release.