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  7. BullsEye Telecom Case Study

Dedicated Development Center Helps Telecom Provider Develop Customized Software Solutions for Clients

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The Client

BullsEye Telecom is a multi-location telecom provider offering telecommunication services and solutions nationwide. The Client delivers innovative, single-source voice, data and wireless solutions across a variety of industries including: Technology, Government, Transportation, Energy, Staffing, Financial Services and more.

Bullseye Telecom - Case Study

Challenge

BullsEye is a large international company with multiple customers and different projects. The in-house development capabilities were insufficient to cover all needs for different technical improvements, integrations and new requirements. On top of that, BullsEye has made a decision to redesign one of their current systems into a new technology, expanding the scope of work for their Wish List.

Solution

BullsEye chose Dedicated Development Center engagement model that allows the Client to have a team completely dedicated to their business needs.

TEAM’s Consultants were involved in Knowledge Transfer process to discover BullsEye business processes, needs and the new technologies. A business trip for TEAM Software Engineers and Project Manager was organized to help them learn the core product, modules and tools, and to set up the initial processes.

On BullsEye project the team is working on the following tasks:

• Enhancements and changes to BullsEye existing system – Unicare
• Integration of BullsEye products with different providers, like Verizon, Global Capacity, DocuSign, etc.
• Replacement of current activity workflows to the new K2 workflow
• Enhancements and fixes to SharePoint site
• Testing and bug fixing

Additionally the team is working on different areas, focusing on priority tasks for BullsEye customers and system users, which results in immediate release of important features. TEAM developers also assist in setting up the engineering practices and processes to improve the quality of the released product.

Result

BullsEye Telecom and TEAM International achieved success and profitability through exceptional service, customized support systems and industry-leading processes.

Bullseye Telecom- Testimonial - TEAM International

Joe Toland,
Executive Director, Information Technology, BullsEye Telecom

We began working with TEAM in the fall of 2013. We needed some additional development talent and were looking for some cost effective ways to add talented development resources quickly. TEAM was very cooperative and had many good suggestions on how we could do things to improve quality and the communication between our groups. They have helped tremendously in the large projects we have engaged them in. I would highly recommend their services to anyone.