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  7. Bond International Case Study

Offshore IT Development Services Help International
Firm Address Business Challenges

JAVA | Oracle | SQL

The Client

BOND is a leader in software and support for the global staffing industry, with headquarters in the United Kingdom and offices worldwide. Their core product Adapt is client-server contact management software that is fully integrated with the Internet and highly configurable to end-client specifications. This robust product enables recruitment and consulting companies to trace the entire recruitment cycle. A number of BOND’s clients are Fortune Global 500 companies and global leaders in Human Resources industry.

World Class Staffing & Recruitment Software

Challenge

The Client’s leading software product is the benchmark recruitment software that is used by more than 90% of the world’s leading recruitment agencies. BOND had already successfully implemented outsourcing as a longterm business strategy. However, they were looking to expand this strategy to include risk mitigation (all eggs not in one basket), increased pool of resources, and further quality and cost improvements.

Solution

BOND chose the Dedicated Development Center engagement model to offload the development work to its long-term offshore partner – TEAM International. During the initiation phase of the relationship TEAM sent its key resources over to BOND for knowledge transfer and requirements gathering. Working side by side with the customer’s team has helped establish and improve communication between the teams. Now TEAM International is providing a Java development team that works on upgrades, enhancements, new releases, and bug fixing.

The Client also challenged Team International to assist in improving product quality and develop an alternative to its internal QA & Testing Function. By outsourcing system testing project to TEAM International, The Client receives bug tracking reports and suggestions on improvement of application quality on a regular basis.

Result

The mix of on and offshore resources provides an element of control and facilitates communication. Increased pool of resources TEAM International has provided a rapidly scalable and flexible solution. Client continues to experience quality delivery and reduced cost versus in-house costs. TEAM International resources are highly educated and talented, and are able to gain a deep understanding of applications and processes in a short period of time. This allows for rapid scalability. Delivery according to CMMi Level 3 standards ensures quality, consistency, and repeatability.

Bond International Software - TEAM International

Richard Williams,
Head of Software Development,
BOND International Software Ltd, United Kingdom

While any outsourcing partnership is challenging, we can rest assured that TEAM has talent to suit our business needs, understanding of our business pressures, a long-term view to relationship, and the management to support our changing business environment.