Retail & Hospitality

Improving the Customer Experience

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In today’s culture, where customers’ feedback can make or break a business, it’s important to keep up with current technologies and trends to improve the customer experience. In the retail industry, as well as restaurants, travel companies, and more; the goal is the same: keeping customers happy so they will share their positive experience. This can translate to investing in projects like loyalty platforms, omni channel experiences, user friendly ecommerce platforms, as well as powerful analytics and customer insight capabilities. Another key element is ensuring the security of customers’ data. Nothing can hurt the reputation of a business more, or potentially be more costly, than a data breach. We take our customers’ data very seriously, learn more about our approach to security and compliance.

Who do we serve?

  • eCommerce

  • Retail

  • Airlines/Aviation

  • Hotels

  • Hospitality

  • Leisure, Travel & Tourism

  • Restaurants

Sample Retail & Hospitality Projects

  • Digital transformation and development of a new external and internal customer interface, including new payment methods, mobile subscription products for all sales channels including webshop, retail self-service website and CRM system.

  • Development of a custom tailored CRM / CMS application to support multiple ecommerce websites, for a major US specialty apparel clothing manufacturer.

  • Data warehouse solutions using business intelligence and reporting technologies for a client that provides IT solutions to leading retail chains.

Case Studies

Resources

Blog Post

Blog - GDPR in Sales and Marketing - TEAM International
Blog

GDPR in Sales and Marketing

On May 25th, 2018, the European Union’s (EU) regulation on data protection is coming into force. With the two-year implementation period quickly coming to an…

Blog Post

IT Legal Talk GDPR - TEAM International
Blog

CTO attends IT Legal Talk on GDPR

After 6 years in the pipeline, on May 25th the European Union’s General Data Protection Regulation (GDPR) will come into full effect. The GDPR is…

Blog Post

Amazon now has the healthcare sector in its sights - TEAM International
Blog

Amazon now has the healthcare sector in its sights

Known more in the tech industry for products such as Alexa, Kindle, and their cloud-computing platform Amazon Web Services (AWS). Amazon’s on-going pursuit to make…