TEAM International Provides Effective Outsourced Testing Services to a Major Client.
The Client
TEAM’s CLIENT is a leader in software and support for the global staffing industry, with headquarters in the United Kingdom and offices worldwide.
Their core product is client-server contact management software, fully integrated with the Internet, which is very robust and configurable to end-client specifications. The product enables recruitment and consulting companies to trace the entire recruitment cycle, from sales call to placement. Team International has been a strategic outsourcing partner to The Client since 2006 in many areas of the software development life cycle including new development, maintenance, and product configuration.
The Challenge
The Client’s leading software product is the benchmark recruitment software that is used by more than 90% of the world's leading recruitment agencies. The Client challenged Team International to assist in improving product quality, reduce time to market and have a positive impact on customer relations for the core database engine for their data warehousing system. The Client called on Team International to develop an alternative to its internal QA & Testing Function
The Solution
To address The Client’s challenge, Team International assembled a group of our most experienced QA Project Managers and Engineers to craft a solution.
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To reduce internal costs, shorten time-to-market by eliminating the learning curve and avoiding keeping an in-house team of testers, The Client chose to offload its system testing to its long-term offshore outsourcing partner – TEAM International.
The Client involved TEAM’s QA engineers in the initial discussions of the project scope, required skills, working environment, knowledge transfer (business trips to UK) etc. TEAM’s QA Project Manager, QA Team Lead and 1 tester moved to work in Te Client’s office for the purpose of knowledge transfer and planning of the most appropriate testing approaches.
The Approach
The Client chose to use SCRUM methodology. Each SCRUM cycle lasts four weeks. The Client provides Team with a detailed scope of work. For each new Build within the cycle, acceptance testing is performed. Results from all the tests are stored in a bug tracking system called TTPro. Status reports are sent to The Client. Overview system testing is performed in parallel with defects verification.
Technology Used
Platform – JAVA
Environment – MS Windows / Linux, ORACLE / MSSQL
External Bug Tracking System – TestTrack Pro (TTPro)
Internal Bug Tracking System - Mantis
Browser – Internet Explorer 6/7/8
Workstations – JRE 1.5.0/1.6.0 (latest update)
Please view the full case study.
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