Jul 14, 2008 - A group of TEAM International employees relocates to the client's office.
TEAM International considers visits to the clientís office as an effective practice contributing to the general quality of its staff performance and productivity. It is also an integral part of TEAMís customer relationship policy.
Offshore outsourcing means that certain business processes are done remotely by the solutions provider. To ensure the best results, the outsourcing partner should establish a close link with its customer. Mutual discussion of requirements and technical specifications helps the project to be executed at the highest quality level. Frequent business trips from the clientís location to the partnerís office and vice versa help project managers get in-depth understanding of the project specificity and deliver the proper message to their executive teams.
In July 2008 a group of TEAM employees will relocate to work in the head office of one of TEAMís major clients in UK. The key goal of this relocation is to organize the clientís processes and new projects documentation into the CMMI Level 3 standards and to get in-depth understanding of the customer requirements and projects objectives.
One of TEAMís project managers will work with the client team to ensure that the project runs on schedule, the communication between the client and its outsourcing partner is established at a high professional level and the information distribution is free of any significant delays. The other five TEAM staff members Ė one project manager and four business analysts - will go to the clientís office to work on another important project. They will be responsible for gathering project requirements and developing technical specifications for Ukraineís project executive team.
Relocation of TEAMís employees to the clientís office serves as an excellent example of how collaborative cooperation works in a Business Process Outsourcing model. TEAM International believes these new projects will enhance its long-standing positive relationship with one of its major clients and will create a solid platform for further effective collaborative cooperation.