TEAM International develops Survey EcoSystem in collaboration with CFS Europe.

The Client

CFS Europe is an independent software vendor specializing in customer feedback, management and analysis services.

The Industry
Customer Feedback Management Services.

The Challenge and Solution
CFS Europe approached TEAM to assist in the analysis of its current architecture, propose a future architecture and develop a migration path to new environment.

The Engagement Model
Fixed Price proof of concept.
Migration to Dedicated Development Center.

Scope of Project
• Survey Management tool aimed at creating, amending, and deploying surveys, conducted on mobile devices or on the Web enabled systems.
• Administrative tool for managing User Accounts and Preferences.
• Survey Player which uploads active surveys on mobile devices, runs surveys, stores survey results and communicates them back to the centralized data repository.

Next phases:
• Reporting
• Action Planning
• Decision Support System

The Approach
Fixed price proof of concept - Waterfall
Dedicated Development Center - Agile Scrum, 2 weeks sprints

Platform/Technology
Website development and survey management tool administration:
• Development platform .NET 3.5
• Web ASP.NET MVC 2(beta) application
• Compatibility with IE 7, Firefox 3, Chrome browsers
• Programming language C#
• Ext JS framework for the UI development
• N-Hibernate ORM solution
• Third party encryption libraries for content encoding/decoding
• MSSQL 2005 database
• IIS 6.0
• Windows Server 2003 (dedicated server)

Integration:
• Development Platform : .NET 3.5
• IIS 6.0
• Windows Server 2003
• Administrator’s security profile

Device Survey Player and Application for upgrade of the old systems:
• Development platform .NET Compact Framework 2.0
• Windows CE 5.0 device application
• Programming Language: C#
• Windows CE 5.0 platform

Result
Proof of concept released November 2010.

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