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“Everyone at TEAM International is very effective and conscientious. They understand our business and are very invested in knowing the type of professionals and skills we seek. This ensures we are on the same page in terms of the requirement – and shortens the length of time to find the right people. Their consultant quality is phenomenal.”
- IT Operations Manager, Real Estate Title Firm
The Client
For decades, this full-service real estate title business has protected and elevated the role of thousands of its professional members. In addition to providing title insurance underwriting services, this company helps members and their firms increase their knowledge and grow their practices through comprehensive services, technology tools and training programs.
The Challenge
Successfully completing critical in-house projects that support its members’ needs is a key objective for this quality-driven organization. To maintain fully staffed IT project teams, the client regularly engages supplemental technical talent from technical staffing firms. As an organization committed to the highest levels of confidentiality, customer service and consistent processes, the client’s challenge was to identify highly capable recruiting partners whose ethics and values aligned with its own.
The Solution
In 1999, the title firm implemented a stringent IT recruitment vendor selection process to limit its preferred IT recruiting providers to a select few, including TEAM International. Since that time, although its primary vendor list has repeatedly changed TEAM International has remained one of its top three authorized vendors.
“Everyone at TEAM International is very effective and conscientious. They understand our business and are very invested in knowing the type of professionals and skills we seek. This ensures we are on the same page in terms of the requirement – and shortens the length of time to find the right people,” said the client’s IT operations manager.
“What I absolutely love about them is that it’s really a partnership between us, TEAM International and their consultants. For example, on the first morning of each assignment, TEAM International’s account executive meets with us and the consultant to ensure we all agree on the expectations and everything is clear. This sets the stage for a productive working relationship between us and the consultant. I have never experienced this with any other firm.”
TEAM International provides the client with a variety of IT consultants including testers, business analysts, project managers, programmers, network engineers, help desk staff and field engineers. “Having TEAM International consultants on board has enabled us to deliver key projects on time, and their project leads and business analysts have played key roles in keeping projects on schedule,” stated the IT manager.
Although consultant usage varies, a mission-critical project has been underway for two years, significantly increasing the client’s number of contingent IT requirements. “Even though we’ve increased our needs, TEAM International’s consultant quality remains high,” the IT manager continued. “TEAM International is very honest and sets clear expectations; they will tell us when it might take longer to fill an opening because the market is tight for a particular skill.”
The Results
During the past eight years, TEAM International has successfully delivered more than 75 top-tier IT professionals for both contract and direct positions throughout the IT organization, and maintained an impressive 3:1 candidate submittal-to-hire ratio. “We are a very quality-driven organization and so is TEAM International,” the IT manager concluded. “We require consistency of processes to deliver the best service to our customers and TEAM has definitely helped us do just that. They follow our processes and help us complete quality projects on time — and their consultant quality is phenomenal.”
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